LinqTV Playout Support Explained

LinqTV Playout is the one-stop solution for global creation and managing cloud-based Linear TV, and FAST channels. With features such as broadcast video scheduling software and an electronic program guide, LinqTV Playout is the first choice for people looking to launch or enhance their television presence. Every software is as good as its support system. Streaming issues can happen in the OTT domain, but what differentiates a great software solution from ordinary ones is the support system and how swiftly it resolves your issues.

LinqTV Playout has a dedicated support system that ensures your online TV channels run smoothly around the clock and it is made possible thanks to an elaborate support infrastructure that minimizes mistakes by maximizing accountability.  In this section, we are going to discuss the same and lay emphasis on how LinqTV Playout emerges to be the best customer-centric product that ensures round-the-clock support for the products.

LinqTV Playout delivers global support to its customers 7 days a week throughout the year. As soon as you raise an issue at the CMS, a LinqTV-certified expert in troubleshooting and diagnostics is assigned for resolution and further extradition of the case. This 24*7 support system is deployed all over the globe and offers instant resolution to all our customer’s queries.

The support for LinqTV Playout is available in multiple channels such as calls, emails, live chat and our dedicated ticketing platform called Tattle. This multichannel support ensures a more comprehensive range of options to select and decide which way to access support based on their requirements and availability.

LinqTV Playout also comes with a web-based ticketing and collaboration platform known as Tattle where customers can raise tickets for LinqTV engineers to resolve. Unique identifiers are assigned to each support request raised across the various support channels and then resolved as per the severity of the issue. This wholesome process enables easy access to support requests and queries and ensures maximum transparency in its resolution.

LinqTV actively conducts weekly meetings on status updates and understands customer requirements and issues so that their platforms run smoothly all the time. These meetings are conducted by LinqTV experts who further transfer support tickets to dedicated engineers as and when required.

Depending on the customer category, LinqTV Playout deploys dedicated account managers who are available to resolve and expedite queries in real time. A dedicated account manager gives a more human touch to our entire support infrastructure.

LinqTV Playout and all of the other LinqTV Products have a community forum where you can discuss any issues that you are facing with fellow users as well as LinqTV experts. This is a great way to resolve issues as many times what you are facing might have been resolved by another user and even they can help you.

At LinqTV, we have documented and recorded every process that is performed on our