Privacy Policy

LinqTV LLC ("LinqTV," "we," "us," or "our") respects your privacy and is committed to protecting personal information. This Privacy Policy describes how we handle data when you visit www.linqtv.com, use our OTT platform products (including LinqTV One, LinqTV Live, LinqTV Flex, and related services), contact our sales or support teams, or interact with our marketing properties.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Scope and roles

This policy applies to information collected by LinqTV as a data controller for our corporate website, account registration, billing, marketing, and direct customer relationships. When you operate a streaming service built on LinqTV, you may act as the data controller for your end-users' viewing data, and LinqTV may process that information on your behalf as a data processor under your instructions and applicable agreements.

Enterprise customers should refer to their Data Processing Addendum (DPA) and service order for processor obligations, subprocessors, and regional data residency options.

2. Information we collect

Information you provide

• Account and profile details: name, email, phone, company, job title, billing address
• Payment information processed through PCI-compliant payment providers
• Support tickets, demo requests, sales inquiries, and survey responses
• Content and configuration data you upload to the LinqTV platform
• Communications you send to us, including email and chat transcripts

Information collected automatically

• Device and browser type, operating system, language, and referral URLs
• IP address, approximate location, and session identifiers
• Usage logs: pages viewed, features used, clickstream, and error reports
• Streaming analytics such as playback events, quality metrics, and device endpoints
• Cookies and similar technologies as described in our Cookie Policy

Information from third parties

We may receive information from integration partners, advertising platforms, identity providers used for SSO, event registrars, and publicly available business directories to maintain accurate account records and improve service delivery.

3. How we use your information

We use personal information for the following purposes:

• Provide, operate, maintain, and secure the LinqTV platform and website
• Process subscriptions, invoices, trials, and account administration
• Deliver customer support, onboarding, and professional services
• Send service announcements, security alerts, and administrative messages
• Personalize product experiences, recommendations, and documentation
• Analyze usage to improve performance, reliability, and product roadmap decisions
• Conduct marketing with your consent where required, including events and newsletters
• Detect, prevent, and investigate fraud, abuse, and policy violations
• Comply with legal obligations, law enforcement requests, and regulatory audits

4. Legal bases for processing (EEA/UK)

Where the GDPR or UK GDPR applies, we rely on: (a) contract performance to deliver services you request; (b) legitimate interests such as security, analytics, and product improvement, balanced against your rights; (c) consent for optional marketing cookies and certain communications; and (d) legal obligation where required by applicable law.

5. How we share information

We do not sell your personal information. We may share data with:

• Cloud infrastructure, CDN, encoding, DRM, and payment subprocessors under contractual safeguards
• Professional advisors such as auditors and legal counsel under confidentiality duties
• Authorities when required by law or to protect rights, safety, and platform integrity
• Successor entities in connection with a merger, acquisition, or asset sale with notice where required

A current list of subprocessors is available at /legal/sub-processors.

6. International transfers

LinqTV operates globally. If personal information is transferred outside your country, we implement appropriate safeguards such as Standard Contractual Clauses, regional hosting options, and vendor due diligence to protect your data consistent with applicable law.

7. Data retention

We retain personal information only as long as necessary for the purposes described in this policy, including to satisfy legal, accounting, and dispute-resolution requirements. Account data is generally retained for the life of your subscription plus a defined period thereafter. Anonymized analytics may be retained longer for product improvement.

8. Security

We implement administrative, technical, and organizational measures including encryption in transit, access controls, monitoring, vulnerability management, and employee training. No method of transmission or storage is completely secure; please use strong credentials and notify us promptly of suspected unauthorized access.

9. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal information, and to object to certain processing. You may also withdraw consent where processing is consent-based. California residents may have additional rights under the CCPA/CPRA. To exercise rights, contact privacy@linqtv.com. We will verify requests as permitted by law.

You can manage marketing preferences via unsubscribe links in emails. Cookie preferences can be managed through our Cookie Policy and browser settings.

10. Children's privacy

LinqTV corporate services are not directed to children under 16. Customers operating kids' services are responsible for configuring parental controls and obtaining verifiable parental consent where required by law.

11. Third-party links

Our website may link to third-party sites, app stores, and partner properties. Their privacy practices are governed by their own policies, not this one.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use after changes constitutes acceptance where permitted by law.

13. Contact us

LinqTV LLC
Email: privacy@linqtv.com
Sales: sales@linqtv.com
Website: www.linqtv.com